+61 432 535 448
[email protected]
Effective Date: 11 October, 2022
Respecting the privacy rights of our customers is very important to us. We are committed to complying with the Data Protection Act 2018 and the General Data Protection Regulation 2016/679 (“GDPR”). This privacy policy (the “Privacy Policy”) sets out how Sunrise Travel Australia (“Sunrise Travel Australia”, “we” or “our” or “us”) collects, stores and uses personal data about you when you visit our website (travelwithsunrise.com.au) and our mobile, tablet and other applications (our “Sites”). This Privacy Policy applies to all our Sites regardless of how they are made available to you or accessed by you.
Please read this Privacy Policy carefully before you start using our Sites, as this policy will apply to your use of our Sites.
By accessing, browsing and using our Sites, you confirm that you accept this Privacy Policy. If you do not want your data to be used as set out in this Privacy Policy, you should not use our Sites. However, you do not have to consent to any of our marketing to use our Sites or receive our products. If you have consented to direct marketing but have subsequently changed your mind, please opt out via the most recent marketing email you received from Sunrise Travel Australia.
Sunrise Travel Australia
177A Canley Vale Road, Canley Heights NSW 2166, Australia
E: [email protected]
T: +61 432 535 448
Your use of our Sites, including any orders you place, is governed by our Terms and Conditions. Please take the time to read these, as they include important terms which apply to you.
The data controller who is responsible for your personal data when you use our Sites is Sunrise Travel Australia, with registered office address at 110 Buckingham Palace Road, SW1W 9SA London. If you have any questions about how we treat your personal data, please contact us via our email [email protected] or our contact form
When you visit our Sites, we may collect:
Information such as your computer’s IP address, browser type and version and information collected from cookies when you are browsing our Sites. We collect this information to help us understand how to improve our services and our Sites and to ensure that the content on our Sites is presented to you in an effective manner. We have a legitimate business interest for this processing: to ensure that our Site is operating effectively and to provide you with a great service.
Personal information such as your name, address, telephone number and email address as provided by you when you register to Sunrise Travel Australia or place an order with us and enter your payment card details. We collect this information for the following reasons:
We collect the data that you enter on the Site when you purchase one of our services or otherwise interact with us, or that you provide in any other manner such as by post, phone, email or otherwise. This includes personal data when you purchase a service or product, request marketing to be sent to you, or give us feedback or contact us.
We automatically collect certain types of data when you visit and interact with us on the Sites. This data may include IP address, location, email address, the browser you used to visit our Sites, and the time and duration of your connection. The data we receive may depend on your browser or device settings.
We also collect personal data by using cookies and other similar technologies, to understand and save your preferences for future visits, and to compile aggregate data about site traffic and site interaction.
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with one of our sightseeing tours).
We will not send direct marketing messages to you unless you have opted-in to our marketing. If you have opted-in, this means that we may contact you via your chosen media (such as SMS, email or mail):
You are always free to opt-in to our marketing and you are always free to opt-out at any time; this will never have an impact on our commitment to provide you with great service and a quality product. Once you have unsubscribed from marketing messages, we will stop sending you marketing messages as soon as possible but, in any event, will do so no later than 30 days from your request to withdraw consent.
For all contacts already opted in to our communications, we will assume you want us to keep in touch until the point you have voluntarily opted out.
Our database will automatically remove you from our communications once unsubscribed. If you previously opted in from a historical purchase (as permitted under applicable law), but on your next purchase choose not to receive marketing communication from us on some or all media, then we will update our/your records accordingly.
We may share your personal information with a purchaser or a potential purchaser of our business. We have a legitimate business interest to do this: to assist with the sale or potential sale of our business.
We may also share use your information with third party payment processors, data matching, data analysis or direct marketing companies to perform services on our behalf (such as, for example, Google, Facebook and Instagram) who will only be permitted to use your personal information for the purpose of performing that particular function strictly in accordance with our instructions and not for any other purpose.
In some circumstances, we may have to disclose your personal information as permitted or required by law, because a court or the police or other legal or regulatory enforcement agency has asked us for it.
We may also share your personal information with our professional advisers such as our lawyers, bankers, auditors and insurers who assist us in running our business and to comply with our legal obligations.
We require all third parties that we work with to treat your personal information as confidential and to fully comply with all applicable data protection and consumer legislation.
Subject to any exceptions and derogations under applicable law, you have the rights to:
You may contact us at any time using the contact details supplied above to exercise any of the rights which apply to you. We may need to request specific information from you to help us confirm your identity and to exercise any of your rights.
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. All information you provide to us is stored on our secure servers. To prevent unauthorised access, use, alteration or disclosure, we have put in place suitable physical, electronic and corporate policies to safeguard and secure the information we receive.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to our Sites and any transmission is at your own risk. If we become aware of any accidental or unauthorised access to or use of your personal data, we will notify you of such data breach in accordance with applicable laws.
We will store the data we collect about you for as long as is necessary for the purpose(s) for which we collected it and in accordance with applicable law.
When assessing the data retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure of the information, the purposes for which we process the data and whether we can achieve those purposes through other means, and the applicable legal requirements. If we are required to retain your data under applicable laws, then we will implement appropriate measures to safeguard its confidentiality.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Sites may become inaccessible or not function properly.
We may link to other websites which are not within our control. Once you have left our Sites, we cannot be responsible for the protection and privacy of any information which you provide. Any data you provide to third parties on their websites is covered under their privacy and data collection policies and is not covered by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.
The Sites are not intended for use by children or minors under the age of thirteen years without the permission of a parent or a guardian. If you believe that a child has submitted personal data on or through our Sites without the consent and supervision of a parent or a guardian, please contact us via the information provided above so we can take appropriate action.
Any changes we make to this Privacy Policy will be posted on this page and, where appropriate, notified to you by email. When we change this Privacy Policy in a material way, we will update the version date at the top of this page. Please check back frequently to see any updates or changes to our Privacy Policy. Should you have any questions or object to any alteration, please contact us via the information provided above.